ABOUT C’MOI

C’MOI.SITE is an online store for the C’MOI brand specialised in the footwear industry provided by SHAMOIMO S.L.

SHAMOIMO S.L. is dedicated to keeping your data secure and private. Unless otherwise stated in this Policy we will not share, resell, or distribute your personal information to any other company or entity, and any information you commit to us is for your own use and reference only, and for the benefit of the other members. We may track movements and communications on the Website, and analyse statistics taken from data inputted into the Website by users in order to improve our quality of service.

All images, video, writings, recordings, and all other digital media remain your intellectual property, however we reserve the right to occasionally distribute reproductions of work in a digital and print form for SHAMOIMO S.L. promotional and marketing needs.

Need more information?

We are swiftly working our way through your requests. For that purpose you can contact us through:
– Address: Carrer Denia 13/15, 1-2, 08006, Barcelona, Spain.
– Email: hello@cmoi.site
– Phone: (+34) 664361020

TERMS & CONDITIONS

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions. Understanding these Terms and Conditions When certain words and phrases are used in these Terms and Conditions, they have  specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a
sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to “we”, “us” or “our”, we mean SHAMOIMO S.L.. Where we refer to”you” or “your” we mean you, the person using the Services.

Our services

The Services we offer allow you to search through the website and purchase products from our brand. As part of the Services, we also provide some ancillary services such as arranging delivery of the products, providing you with customer service assistance and payment processing without charge. We offer you the customer service you would need if you had any problem with the delivery. Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a Partner.

We have used headings to help you understand these Terms and Conditions and to easily locate information. We will not file copies of the contracts between us and you relating to our supply of the Services, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).

Our liability to you in relation to the Services

If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.

We do not in any way exclude or limit our liability for:
– Death or personal injury caused by our negligence.
– Fraud or fraudulent misrepresentation.
– Any other liability which cannot be limited by law.

Our products

We attempt to be as accurate as possible in the description of the products displayed on the Website. Please contact our Customer Service Advisors if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflect the true colour of the products. The products sold are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or resale purposes.

ORDERS & DELIVERIES

C’MOI orders are delivered Monday to Friday between 9am and 6pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your
chosen items.

Shipping Times:
– GLS 24: Spain mainland, Major Balearic Islands and Canary Islands in 24 hours./ Minor Islas Ceuta and Melilla 24/48 hours. Portugal: Lisbon and Porto in 24 hours. Portugal: peninsular rest in 36/48 hours. Azores and Madeira International Fare.

– GLS EUROBUSINESS: Only available within Europe: delivery within 2-5 days.

C’MOI will try to mediate between the customer and the delivery company in order to fix any problem that could arise. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. C’MOI can’t take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

FREE SHIPPING

Free shipping offered for deliveries at Mainland Spain.

EXCHANGES, RETURNS & REFUNDS

We accept exchanges and refunds, just contact us by email hello@cmoi.site and we will arrange the exchange or refund according your wish. Very important! For a refund we need to receive the product in perfect conditions with its own packaging without being used, and after checking the product we will proceed with the refund if is in perfect conditions. If is not the right size, or you want to change colour or style; we will change without any problem. Please get in touch immediately, within 24 hours, by email hello@cmoi.site and we will arrange a new delivery with the new product. The deliveryman will take the wrong product with him when he deliveries the new one. Be aware that, if you do not hand in the wrong product he cannot deliver the new one.

See hereunder details of our return policy:

PRODUCT RETURNS

If you need to return a product, we ask that you contact us immediately, within 24 hours, at the following e-mail address hello@cmoi.site, indicating the error or defect, along with your personal details, or either on our contact form. In the event of problems with the packaging, you must notify the courier service as soon as you receive the order.
We will examine the returned product carefully and notify you be e-mail within a reasonable period of time whether the item will be returned or replaced (if appropriate). The item will be returned or replaced as soon as possible and, in any case, within 30 days of the date on which we sent the e-mail confirming that the inadequate item would be returned or replaced. The amounts paid for products returned due to flaws, when they actually do exist, will be reimbursed in full, including any delivery charges paid to send the item to you and the costs to you to return it to us. The refund will be made using the same method as that of payment.
All rights recognised by the applicable legislation are reserved.

Returned items must comply with our returns policy:

– Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
– Footwear and accessories must be returned with the original boxes, silk paper and bags, where provided, and placed inside a protective outer packaging for shipping.
– When trying on footwear, please take care not to mark the soles or damage the shoe box.
– If an item has a C’MOI security tag or brand tag attached, it must be returned  with the tag in its original position.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return.

Free Returns Pick Up: We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. Your returned item must arrive at the C’MOI headquarters no later than 15 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the location within 15 days. Please note: We can only offer a free returns pick up from the same country your order was delivered to.

Notwithstanding the foregoing, if you have expressly selected a delivery method other than the least expensive, standard delivery, C’MOI will not refund the additional costs you have incurred in this respect.

If the recipient of the C’MOI products is not the person who paid for them, the funds will be refunded to the person who made the payment.

If you have placed an order for more than one article and do not wish to return all the articles in the order, we will only refund the amount for the articles you wish to return, without refunding all or part of the order delivery costs. The reason for this is that the costs incurred in a home delivery are fixed. They are paid for each order placed, and do not vary based on the number of items included in the order.

PRIVACY POLICY

When you interact with us, whether by using our website or communicating with us, we may collect the following information about you:

– Information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise). Depending on what you provide, this information can include your name, address or location, phone number and email address, date of birth, gender, purchase information, shopping preferences, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do). If you register an account on the Website, then you may choose to give us your photograph and nickname. From your account, you can also invite your friends to shop at our Website (including by email, Facebook, or Instagram). Although we will let them know that we received their details from you, please ensure that you have the permission of your friends before sharing their contact details with us and only forward emails to people you know would be happy to receive them.

– Information we receive from other accounts or sources: we can receive information about you from other sources, such as from your other accounts or other websites, including data brokers, our partner boutiques, social media providers like Facebook or Instagram, advertising networks and analytics partners, and payment and delivery service providers.

By logging in to our mobile applications via Facebook or your email, or linking your account on our Website to your Facebook or email accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies.
We supplement the data you provide to us with data from data append services such as public or social graph data in order to better serve you with content or promotions. We will append this data to our existing customer account information to better understand customers’ interests and to provide more relevant product recommendations and advertising, to increase our customer’s security when using our Website and to comply with our legal obligations, such as sanctions laws. This information may include household size, household income, or profession. This information can be associated with your personal information such as name, email, address, physical address or phone number.

– Information our IT systems collect about you: each time you visit the website, certain information will be created and automatically recorded by our IT systems. Device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone or Samsung Galaxy), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports. What do we use your information for? To provide you services and the website, including to allow you to order and receive products using our website, administer your account and to optimise your experience
we need to use the information that we collect in a number of different ways. We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partner boutiques will use your personal information (including your name, email address and address) to occasionally send you
updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from C’MOI. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy. We also carry out research, analysis, and surveys on your use of our Website, and views. We keep tracking of your spend on our Website to see if you can benefit from our exclusive loyalty programs as the VIP customer program and Access. Finally we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.

Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party. Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data:

– To register and manage your account in our Website, we collect your name, email, password and other additional details you may wish to add in your account, like phone number, addresses and gender. The legal basis is the performance of a Contract with you.

– To fulfil the orders you make through our website, we collect your Name, addresses, phone number, Order details, like the products you are buying, the size and price. The legal basis is the performance of a Contract with you.

– To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name and CCV – we do not store them and only transfer them to our authorized payment providers. The legal basis is the performance of a Contract with you.

– To provide you with our customer services (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password and addresses and your contact history with us (including phone records of our conversations. The legal basis is the performance of a Contract with you and our legitimate interests in retaining you as a customer. – To monitor the quality of our customer services, we collect your name, email, password and addresses and your contact history with us. The legal basis is the
legitimate interests in running our business.

– To administer, maintain and optimise our Website and our services, we collect your device information (such as your device IP address and device type), Cookie
identifiers and browsing information. The legal basis is the legitimate interests in running our business.

– To perform fraud and credit checks and if we can do business with you, we collect your name; email; addresses; credit/debit card details; browsing history; purchase history; date of birth; gender; device information (such as IP address and device type), any national identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news). The legal basis is the legitimate interests to protect C’MOI and its customers from fraudulent activities and compliance with a legal obligation.

– To send you marketing communications and personalised offers, we collect your Name; Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behaviour; Device information; Shopping preferences; Cookie identifiers; Internal identifiers; Country. The legal basis is the legitimate interests to electronic direct marketing of similar products and services to that which you have acquired using our Website or, when such is not applicable, your Consent.

– Analysis of your behaviour and purchases in our website, we collect your Name Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behaviour; Device Information; Shopping preferences; Nickname; Cookie identifiers; Internal identifiers; Country; Spent tier level and Wealth. The legal basis is our legitimate interests in running our business and improve our Website and your experience.

– Carry on research, analysis, enquiries and surveys on your use of our website, we collect your Name; Addresses; Email; Device information, demographic information (including gender, country of residence and household income) and content of survey responses. The legal basis is our legitimate interests in running our business and improve our Website and your experience.

– Advertising and retarget advertising, we collect your email, cookie identifiers and device information. The legal basis is our legitimate interests in running our business.

COOKIES POLICY

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

We use the following categories of cookies on our website:

1. Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

2. Performance cookies: These cookies collect anonymous information on how you use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt in to these cookies using your browser settings but it may affect the performance of our Website.

3. Functionality cookies: These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt in to these cookies using your browser settings but it may affect the functionality of our Website.

4. Targeting cookies or advertising cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalised adverts when visiting other websites. You may opt-in to these cookies using your browser settings.

5. Social media cookies: These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. Please refer to the respective privacy policies for how their cookies work.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our
Website. You can withdraw your consent to these cookies at any time through the following options:

– Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on.

– Other third party cookies relating to behavioural advertising, please go to www.aboutads.info .

– Any other type of cookies, you can clean the cookies through your browser settings. Please note that refusing cookies does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

Many web browsers support Do Not Track technology. While we strive to offer you choices when you use our website and services, we do not promise that we will be able to receive or honour web browser Do Not Track signals. To learn more about cookies, please visit www.allaboutcookies.org or
www.youronlinechoices.eu

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